Cutting the admin burden so clinicians could stay with their patients.

Charlie Health was scaling faster than its tools could handle. I led the end-to-end design of MyDot — a custom clinical workspace that gave 400+ providers back a meaningful share of every session’s documentation time, and turned their trust in the technology from under 30% to over 65% in a single quarter.

Role

Lead product designer — owned design end-to-end, from research through shipped system

Scope

A custom clinical workspace replacing a failing EHR for a virtual IOP

Who I worked with

PMs, designers, engineering, and clinical leadership, compliance, care delivery, care strategy, and the clinical outcomes team

Context

400+ providers (on track to double), ~25 sessions per provider per week, ~30 min to document each one

Outcome

~25% less documentation time · provider tech satisfaction <30% → >65% in one quarter · a system built to scale with the org